Cancellation policy
Last updated: August 24, 2026
Fuel America offers certain coffees as either a one-time purchase or an automatically renewing subscription. The one-time purchase option is selected by default on the storefront.
Subscription terms
When you choose Subscribe and Save, you are purchasing a monthly subscription. The storefront currently displays a 10% subscription discount. The subscription price, delivery frequency, shipping charge, and applicable taxes are shown before checkout.
By completing a subscription purchase, you authorize Fuel America and its payment service providers to charge the payment method on file for each monthly renewal until you cancel. Subscription orders continue automatically; no long-term commitment or cancellation fee applies.
Shipping charges, taxes, and product availability are evaluated for each renewal. Any material change to the subscription price or terms will be communicated as required by applicable law.
Managing a subscription
Customers can manage subscriptions through the Bold Subscriptions customer portal when a management link is available in their Fuel America customer account or subscription emails. Depending on the options presented in the portal, customers may be able to update payment or shipping information, change an order date, skip an order, pause, or cancel.
Customers may also request assistance by emailing info@fuelamerica.us from the email address associated with the subscription. Include the subscriber's name and enough information to identify the subscription, but do not email full payment-card information.
Canceling
- You may cancel at any time before the next scheduled charge processes.
- A portal cancellation is effective when the portal confirms it.
- For cancellation requests sent by email, please contact us at least 2 business days before the next scheduled charge so we have time to process the request. If a timely request is received before the scheduled charge but processed later, we will honor the request based on the time it was received.
- Cancellation stops future renewals and charges. It does not retroactively cancel or refund an order that has already been charged, transmitted to fulfillment, or shipped.
- If an order has already renewed, contact us immediately. We will try to stop it, but fulfillment cannot be guaranteed once processing has begun. Any completed order remains subject to the Return and Refund Policy.
If you want only to miss one delivery, use the skip or pause option in the customer portal when available rather than canceling the subscription.
Failed payments
If a renewal payment fails, the subscription provider may retry the payment and may send notices asking you to update your payment method. A subscription may be paused or canceled after repeated payment failures.
Contact
Email: info@fuelamerica.us
Suggested subject line: Subscription cancellation
Phone: 860-748-4835